Pricing
Services
Create a Website
Drag-and-drop Builder Managed WordPress Migrate a Website Ecommerce Hosting
Host & Deploy
Web Hosting Cloud Hosting VPS Hosting Agency Hosting
Email & Domains
Business Email Domain Search Domain Transfer
Reseller
Reseller Hosting Master Reseller Alpha Reseller Free Trial
Explore
Blog Product Updates Our Story Affiliate Program
Support
Knowledge Base Tutorials Learning Lab Contact Us
1-Click OpenClaw
n8n — Workflow Automation Node-RED — Flow Programming Windmill — Scripts & Flows Browse all 100+ apps →
Sign In Client Area
Security · Privacy · Compliance

Your trust is
our foundation

Everything we do at VoloWeb is built around keeping your websites, data, and business safe. This Trust Center details our security practices, privacy commitments, and compliance obligations.

VoloWeb Trust Dashboard · Live status
All systems operational
99.9%
Uptime SLA
256-bit
SSL Encryption
<3 min
Support response
100%
Germany servers
DDoS Protection Free SSL on all plans IT Act 2000 compliant Servers in Germany Impartial audit trail 24/7 monitoring
Infrastructure security

Built secure from the ground up

Every layer of the VoloWeb infrastructure is designed with security as the primary consideration — from physical data centres to application-level protections.

DDoS Protection
Enterprise-grade DDoS mitigation protects every server and website on our network from volumetric attacks, protocol exploits, and application-layer floods — automatically, 24/7.
Multi-layer DDoS scrubbing up to 100 Gbps
Automated traffic analysis and filtering
Zero-day attack pattern detection
No configuration needed — protection is automatic
SSL/TLS Encryption
All websites hosted on VoloWeb get a free Let's Encrypt SSL certificate. Data in transit is encrypted with TLS 1.3. Control panel access and API calls use HTTPS with HSTS enforcement.
Free SSL for every hosted domain
TLS 1.3 — the latest encryption standard
Automatic SSL renewal — never expires
HSTS preloading on all control panel URLs
Physical Data Centre Security
Our servers are hosted in Tier-3 certified data centres in Frankfurt and Nuremberg, Germany with 24/7 on-site security, biometric access control, CCTV surveillance, and redundant power systems.
Tier-3 certified facilities (99.982% uptime)
Biometric access — only authorised engineers
24/7 CCTV and on-site security personnel
N+1 redundant power with diesel backup
Network Firewall
Hardware firewalls at every network edge with custom rule sets, IP reputation filtering, and ModSecurity WAF on web servers. Port scanning and brute-force attempts are blocked automatically.
Hardware firewall at every network edge
ModSecurity WAF — blocks common web attacks
Automatic brute-force IP blocking
Port scanning detection and prevention
Automated Backups
Daily automated backups of all shared hosting accounts. VPS customers can enable snapshot backups. Backups are stored in a separate geographic location from the primary server.
Daily backups for all shared hosting plans
Stored separately from primary server data
30-day backup retention window
One-click restore from control panel
Email Security
Business email on VoloWeb is protected with SPF, DKIM, and DMARC authentication. SpamAssassin filters inbound spam. ClamAV scans attachments for malware in real time.
SPF + DKIM + DMARC authentication
SpamAssassin inbound spam filtering
ClamAV real-time attachment scanning
Quarantine and rejection policies configurable
Uptime & SLA

99.9% uptime guarantee — or we credit your account

We back our infrastructure with a written Service Level Agreement. If we fail to meet the guaranteed uptime in any calendar month, we automatically credit your account — no need to ask.

Our network is monitored 24/7 from multiple locations. Every incident is logged, investigated, and published in our status history.

Shared Hosting
99.9%
VPS Hosting
99.95%
Network uptime
99.99%
99.9%
Uptime SLA
Downtime credit applied automatically — no support ticket needed.
Auto credit on breach 24/7 monitoring
Data privacy

Your data stays in Germany — always

All customer data — websites, databases, emails, and billing information — is stored exclusively on servers located in Frankfurt and Nuremberg, Germany. No data is transferred outside the EU without explicit consent.

Germany-only servers
Frankfurt and Nuremberg data centres. Servers hosted with Hetzner — one of Europe's most trusted providers. Fully GDPR-compliant EU infrastructure.
No data selling, ever
VoloWeb never sells, rents, or shares customer data with third parties for marketing purposes — period.
GDPR-ready data handling
Data access logs, deletion requests processed within 72 hours, and data portability on request.
Minimal data collection
We collect only the information necessary to provide our services. No tracking pixels, no behavioural profiling.
Frankfurt DC
Nuremberg DC
Primary data centreFrankfurt, Germany
Secondary data centreNuremberg, Germany
Data sovereigntyEU / Germany only
ComplianceGDPR · ISO 27001
Backup locationSeparate German DC
Certifications & compliance

Standards we meet and uphold

VoloWeb operates to recognised security and privacy standards — protecting you, your customers, and your business data.

GDPR Compliant
Servers in Germany — fully compliant with EU General Data Protection Regulation. Data processed lawfully, stored securely, deleted on request.
SSL/TLS
All services secured with industry-standard TLS 1.3 encryption. Free SSL certificates issued for every hosted domain via Let's Encrypt.
GDPR Ready
Data handling practices aligned with GDPR principles — minimal collection, consent-based processing, deletion on request within 72 hours.
Tier-3 Data Centres
Physical infrastructure hosted in Tier-3 certified facilities offering 99.982% power and cooling uptime with N+1 redundancy throughout.
Incident response & disclosure

How we handle security incidents

When things go wrong, we communicate openly and act quickly. Our incident response process is documented and tested regularly.

Incident detected
Step 1 · Within minutes
Our automated monitoring detects anomalies — downtime, unusual traffic, security alerts — and immediately pages the on-call team. 24/7, 365 days a year.
Automated detection
Status page updated
Step 2 · Within 15 minutes
We update our public status page within 15 minutes of confirming an incident. Affected customers are notified by email if their services are impacted.
Transparent communication
Remediation & resolution
Step 3 · Target <4 hours for critical
Our team works to resolve the incident with defined SLA targets by severity. Critical (P1) incidents target resolution under 4 hours. Progress updates are published every 30 minutes.
SLA-bound resolution
Post-incident review
Step 4 · Within 72 hours of resolution
After every significant incident we publish a post-mortem report: what happened, root cause, what we changed to prevent recurrence. Customers receive the report by email.
Public post-mortem

Found a security vulnerability? We operate a responsible disclosure program.

Report a vulnerability — security@voloweb.io
FAQ

Security & privacy questions

Common questions about VoloWeb security practices, data handling, and compliance.

Where is my website and data stored?
All customer data — websites, databases, email, and billing information — is stored exclusively on VoloWeb servers located in Frankfurt and Nuremberg, Germany. We do not transfer customer data outside the EU without your explicit written consent. Our infrastructure is fully GDPR-compliant.
What does the 99.9% uptime SLA mean?
The SLA guarantees that your hosting service (shared hosting or VPS) will be available 99.9% of the time in any calendar month. If we fail to meet this — for example, if your service is down for more than 44 minutes in a month — you automatically receive a pro-rata credit to your account. For VPS plans, the guarantee is 99.95%.
Does VoloWeb sell or share my data with third parties?
No — VoloWeb never sells, rents, or shares your personal or account data with third parties for marketing or commercial purposes. We share only what is legally required (e.g. in response to a valid Indian court order) and we notify affected customers when legally permitted to do so.
How do I report a security vulnerability?
Email security@voloweb.io with details of the vulnerability. We follow responsible disclosure principles: we acknowledge your report within 24 hours, investigate and remediate verified issues, and credit you in our security acknowledgements if you wish. Please do not publicly disclose vulnerabilities until we have had 90 days to address them.
Are backups included with my hosting plan?
Daily automated backups are included with all shared hosting plans. Backups are retained for 30 days and stored in a separate data centre from your primary server. VPS plans support manual and automated snapshots. Restoration from backup is available via the control panel or by contacting support.
How does VoloWeb protect against DDoS attacks?
All VoloWeb servers are protected by enterprise-grade DDoS mitigation at the network edge. Our systems automatically detect and filter volumetric attacks, protocol exploits, and application-layer DDoS traffic before it reaches your server. DDoS protection is included on all plans at no extra charge — no configuration needed.

Hosting you can trust

Start with VoloWeb — secure infrastructure, transparent policies, 99.9% uptime SLA, and 24/7 support in Hindi and English — German-based servers with 99.9% uptime SLA.

Get started with hosting Talk to our team